Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Pindom LLC B, doing business as Kenneavy AI ("Kenneavy AI", "we", "us", or "our"), and they govern your access to and use of our services, websites, and software (collectively, the "Services"). By creating an account, signing a proposal or order form, paying an invoice, or otherwise using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

The Services are intended for business use. You must be at least 18 years old and able to form a binding contract to use them.

1. What we provide

Kenneavy AI provides done-for-you AI and technology services to small businesses. Depending on the plan or project you choose, these may include some or all of the following:

• Managed website — hosting, maintenance, security, backups, and updates for a website we build or take over.
• Google Business Profile management — managing your listing, requesting reviews, and replying to reviews on your behalf.
• AI phone and text assistant — an automated assistant that can answer, screen, respond to, record, and transcribe calls and text messages directed to a number you designate, take messages, answer common questions, and help book appointments.
• Website chatbot — an automated assistant that answers visitor questions on your website.
• Content and marketing — drafting and, where you authorize it, sending posts, emails, text campaigns, promotions, and appointment reminders.
• Custom work — one-off websites, automations, or AI tools scoped in a separate proposal or statement of work.

The specific deliverables, scope, and any project-specific terms are described in your plan, proposal, or statement of work ("Order"). If anything in an Order conflicts with these Terms, the Order controls for that engagement.

2. Your account

You are responsible for the information you provide, for keeping your login credentials secure, and for all activity under your account. Tell us promptly if you believe your account has been compromised. Your email address is your login; SMS login codes are optional (see Section 10).

3. Plans, billing, and cancellation

• Subscription plans are billed in advance on a recurring monthly basis and are month-to-month unless your Order says otherwise. There is no long-term contract for standard monthly plans.
• Cancellation. You may cancel a monthly plan at any time. Cancellation takes effect at the end of the current billing period, and the Services continue until then. We do not provide prorated refunds for partial months except where required by law.
• Custom / one-off work is billed as set out in its Order, which may require a deposit and may be non-refundable once work has begun.
• Payment processing. Payments are processed by Stripe. By providing a payment method, you authorize us to charge the applicable fees, including recurring charges, until you cancel. We do not store full card numbers.
• Failed payments. If a charge fails, we may retry it and may suspend or pause the Services until payment is current.
• Taxes. Fees are exclusive of taxes; you are responsible for any applicable sales, use, or similar taxes.
• Price changes. We may change prices or plan features. For recurring plans, we will give you reasonable advance notice, and changes take effect on your next billing period. Continuing to use the Services after a change takes effect means you accept the new price.
• Third-party pass-through costs. Some features rely on third-party services that bill usage (for example, telephone numbers, SMS/voice carriers, or domain registration). Unless your Order states these are included, you are responsible for those costs, which we may pass through or ask you to pay directly.

4. The AI assistant — important terms

Because the AI phone/text assistant and chatbot interact with the public on your behalf, please read this section carefully. By enabling these features, you agree to the following.

• It is automated and not perfect. The assistant uses artificial intelligence and may occasionally misunderstand, give an incorrect or incomplete answer, or take an unintended action. It is a tool to help your business, not a substitute for your own professional judgment, and its output is not legal, medical, financial, or other professional advice. You are responsible for reviewing and standing behind what it does on your behalf.
• Recording and transcription. The assistant may record and transcribe calls and messages so it can respond, take messages, and improve quality. You are responsible for providing any notices to, and obtaining any consents from, your callers and customers that the law requires. Several U.S. states — including Illinois, where we operate — require that all parties consent to the recording of a call. You authorize us to enable call/recording announcements on your behalf and agree not to disable required notices.
• Messages sent on your behalf. If you authorize the assistant or our marketing features to send texts, emails, or calls to your customers, you are the sender for legal purposes. You represent that you have the necessary consent from each recipient and will comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and carrier and platform rules. You will honor opt-out requests, and you authorize us to process opt-outs on your behalf.
• Designated numbers and accounts. You represent that you own or are authorized to use any phone number, domain, Google Business Profile, social account, or other property you ask us to manage or connect the Services to.

5. Your content and access you grant us

You retain ownership of the content, materials, logins, and accounts you provide or give us access to ("Your Materials"). You grant us a non-exclusive license to host, use, modify, and display Your Materials as needed to provide the Services. You represent that you have the rights to Your Materials and that our use of them as directed will not infringe anyone's rights or violate any law. You are responsible for maintaining your own copies of important business data.

6. Intellectual property

• Deliverables. Unless your Order says otherwise, once you have paid in full for a given deliverable (such as a website or a piece of custom content), you own that final deliverable as delivered to you.
• Our tools. We retain all rights in our own pre-existing and general-purpose materials — including our software, prompts, templates, configurations, methods, and know-how — even when they are used to create or operate your deliverables. We grant you a license to use those materials solely as part of, and for as long as you use, the Services.
• Third-party components. Some deliverables include third-party software, fonts, images, or services that remain subject to their own licenses.
• Service improvement. We may use general learnings and de-identified, aggregated data to operate and improve the Services, but we will not publish your confidential business information.

7. Acceptable use

You agree to use the Services lawfully and only for legitimate business purposes. You will not, and will not allow anyone else to: use the Services to send unlawful, deceptive, harassing, or unsolicited content; impersonate others; infringe intellectual property or privacy rights; transmit malware; probe, scrape, overload, or attempt to disrupt or gain unauthorized access to the Services; or use the AI features to generate content that is illegal or that violates a third party's rights. We may suspend the Services to address a violation or a security or legal risk.

8. Third-party services

The Services rely on third-party providers — for example Stripe (payments), telephony and messaging carriers, Google, hosting and infrastructure providers, and AI model providers. Your use of features that depend on these providers may be subject to their terms, and we are not responsible for their acts, omissions, or availability.

9. Disclaimers

We provide the Services with reasonable skill and care. Except as expressly stated and to the fullest extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, that AI output will be accurate, or that the Services will produce any particular business result — such as a specific number of leads, calls answered, reviews, search rankings, or revenue.

10. SMS program terms

• Optional and consent-based. Our SMS login program is entirely optional. We only text you if you opt in, and consenting to texts is never required to use Kenneavy AI.
• What we send. Login and authentication codes and related account notices. We do not send marketing or promotional texts under this program.
• Frequency. Varies — typically one message each time you log in.
• Cost. Message and data rates may apply, depending on your carrier and plan.
• Help and opt-out. Reply HELP for help or STOP to cancel at any time. You can also turn SMS off in your account.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

This section covers texts we send you about your account. Messages the assistant or marketing features send to your customers are governed by Section 4.

11. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or relating to the Services, even if advised of the possibility. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the amount of fees you paid us for the Services in the three (3) months immediately before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

12. Indemnification

You will defend, indemnify, and hold harmless Kenneavy AI and its owner from and against any third-party claims, losses, and expenses (including reasonable legal fees) arising out of Your Materials, the content or messages sent on your behalf, your customers' interactions with the Services, your breach of these Terms, or your violation of any law or third-party right — including consent, recording, marketing, and privacy laws.

13. Term and termination

These Terms apply while you use the Services. You may stop using and cancel as described in Section 3. We may suspend or terminate the Services if you materially breach these Terms, fail to pay, or create a legal or security risk, or upon reasonable notice for convenience. On termination, your right to use the Services ends; we may delete your data after a reasonable period (see our Privacy Policy), and you remain responsible for fees accrued before termination. Sections that by their nature should survive — including IP, disclaimers, limitation of liability, indemnification, and governing law — survive termination.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new "last updated" date and, for material changes, make reasonable efforts to notify you. Changes are effective when posted, and your continued use of the Services after that means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in Illinois for any dispute that is not otherwise resolved, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. If any provision of these Terms is found unenforceable, the rest remain in effect.

16. Contact

Questions about these Terms? Email support@kenneavy.com or book a call. See also our Privacy Policy.

Pindom LLC B d/b/a Kenneavy AI · Chicagoland, Illinois, USA